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I always aim to provide a high quality service to my customers. However, if you encounter any problems and I am unable to resolve them you can take your complaint to an independent Ombudsman. Our advice is covered under the Financial Ombudsman Service ( You may be able to submit a claim through theĀ  EU Online Dispute Resolution Platform ( if you live outside the United Kingdom or if you prefer not to deal directly with the Financial Ombudsman Service.)